Call Us On 01555770907 (24/7) Or Email info@tooth-doctor.co.uk

            

Call 01555770907 (24/7)

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

The Tooth Doctor

79 Kirkton St, Carluke
Lanarkshire, ML8 4AD

Telephone: 01555 807 370 (24/7)

Email:info@tooth-doctor.co.uk

Practice Owner

Mark Skimming

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Complaints policy
  • Privacy notice

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to informaation, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Why Choose Tooth Doctor? We’ll Let Our Patients Answer That

Thank you Kevin and staff, definitely a different experience to the school dentist of the 70’s. Professional and friendly and yes pain free, I would recommend 100%, I love my smile 😁
Elizabeth Pearce
Elizabeth P.
Visited today for a replacement filling. I was feeling a bit nervous but the whole experience was completely pain free and I now have a lovely new white filling. Thank you Kevin for your professionalism and patience.
Norah Taylor
Norah T.
Due to my extreme fear of the dentist I had not attended a dentist practice in many years. In the past year I had really bad toothache and was advised to go to Tooth Doctor. This was amazing advice as i have since attended this dentist for an extraction and multiple fillings. Tooth doctor advertise pain free dentistry and I can assure you All my treatments and procedures have been pain free. I cannot recommend Tooth Doctor enough. All staff seem so happy in there work.read more
Ryan Gillies
Ryan G.
Would highly recommend tooth doctor in Carluke they have been amazing from the minute I walked through the door. Nothing is ever a bother and they do the very best to accommodate you. I had my treatment done by Kevin who explained everything and put me at ease throughout. Claire at reception was always friendly and helpful. Great team! Thankyou guys. 😁read more
Ashley Ross
Ashley R.
never went to a dentist for 11 years due to the pain I always felt , that changed when I became a patient here , it was totally pain free even root treatment . thank you for giving me back my faith in going to a dentist x
Margaret Fisher
Margaret F.
Absolutely thrilled with my teeth, after years of bad experiences and having anxiety with other dental practices,I have now found a great dentist in Jane, I have had two major procedures in the last two weeks that were made pain free and after having had a super veneer fitted it has changed my smile. Jane is a talented and modern dentist, I would never go anywhere else and recommend to everyone I know. Easy to get to and plenty of car parking space. All staff are lovely and welcoming. Anybody with anxieties when it comes to dental work needs to get to the tooth doctor as they are they are so understanding and sympathetic to their patients.read more
Laura Swift
Laura S.
Usual excellent and pain free treatment and service provided by Kevin & Louise and made to feel very welcome by friendly staff especially Clare who's a friend to all.......wish dental practices were like this years ago.....Jim Linden.
Bruadair Beagles
Bruadair B.
Was made to feel at ease and the whole experience was pain free. Kevin is a marvel at making people who are terrified of the dentist feel comfortable.
Rosie Gilchrist
Rosie G.
Switched my dentist to Kevin at the Tooth Doctor earlier this year and have never looked back. The practice is filled with friendly and helpful staff who do their best to accommodate you. Everything is explained thoroughly and with a smile - they take their time to listen to you and address any concerns you may have. Previous places have made me feel like I'm wasting their time by asking questions or being worried about the cosmetic side to dental treatment, but now I feel like I can get great advice on whatever aspect of my teeth that are bothering me - from where I am going wrong on cleaning to what whitening treatments work best. My nephew, who after a previous experience was incredibly nervous about attending the dentist, is now more than willing to attend appointments to help him fix his smile and get the best out of his teeth. Would recommend this place to anybody looking for a practice that puts you at ease and gives you the best possible treatment.read more
Emma Swift
Emma S.
Was wanting to get over my fear of the dentist so after alot of thought decided the team at Tooth Doctor Carluke were the people for the job Firstly had an appointment with kevin and right away he put me at ease we sorted a plan to get over my fear and then got started the first stop was the hygienest and Janice and Abbey couldn't have been any better just had root canal today and before you go ouch it was the easiest pain free experience i have ever had would cannot recommend these guys enough even the reception is the most relaxed and friendly atmosphere i have experienced Thanks guys and girls �read more
Andrew Waddell
Andrew W.
Fantastic dental practice... receptionist Claire is so helpful and friendly Callum is just the very best I would not hesitate to recommend them ... excellent service 🌟
Sandra Bryceland
Sandra B.
I have been a patient of the tooth doctor for years and would not go anywhere else. I have always suffered anxiety going to the dentist. Kevin and Callum are the best dentists I have ever attended. They have always put me at ease and with their expert knowledge I have never felt any pain whatsoever with any dental treatment and some has involved quite major work. Claire on reception is always there to greet you with a lovely welcoming smile and again I am instantly reassured I am in the best hands. Finally, I cannot recommend Janice the hygienist enough. Janice has looked after my teeth and gums brilliantly and my mouth is super clean after each visit. Again Janice is excellent with nervous patients. 100% would recommend the tooth doctor to all �read more
Marion Forsyth
Marion F.
Calum carried out a dental implant procedure on me a few years ago - best thing I've ever done. He's definitely an expert in this field and the procedure and after care was excellent.
David McKendrick
David M.
Had a root canal yesterday, I was terrified at first coz I absolutely hate the dentist but Jane & her assistant were amazing!!It was completely pain free & had no pain afterwards either.. Definitely recommend the Tooth Doctor & would never go to another dentist now.. Thanks so much Jane.. 🙂 x
Michelle Reynolds
Michelle R.
Excellent service.From the receptionist to the dental assistant you are made to feel relaxed and welcome. Kevin was highly professional . My treatment was pain free and he reassured me throughout the procedure.I am delighted with the outcome.
sharon balanda
sharon B.
First time for intravenous sedation and can't rate it highly enough. I'm a very nervous patient and required 2 back teeth to be extracted. Not only was procedure pain free, I had no after surgery trauma either as I was totally relaxed so no neck or jaw stiffness. A couple of painkillers and a good sleep later, I feel fine. Thank you Jane and Suzanne.read more
Maggie Martin
Maggie M.
Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Contact The Tooth Doctor

Home of *Pain Free Dentistry

Telephone: 01555770907 (24/7)

Email: info@tooth-doctor.co.uk

Dentistry For Busy People

Mondays 8 am – 8 pm

Tuesdays 8 am – 8 pm

Wednesdays 8 am – 8 pm

Thursdays 8 am – 8 pm

Fridays 9.30 am – 4.30 pm

The Tooth Doctor, 79 Kirkton St, Carluke, Lanarkshire, ML8 4AD

Dentist in Carluke